Terms and Conditions of Use

Terms and Conditions of Use
Category: Legal Information

Summary: Terms and conditions applying to the use of this website and associated products and services provided by Aussie Pet Direct Pty Ltd.

Aussiepet.com.au is an on-line store offering a select range of quality pet health and veterinary products, open 24 hours a day and 7 days a week for your convenience. Aussiepet.com.au is owned, operated, and maintained by Aussie Pet Direct Pty Ltd (ACN 112 074 290) a registered, veterinarian owned Australian company.

To ensure a safe, pleasurable visit, the following Terms & Conditions outline the terms and conditions of use applicable to www.aussiepet.com.au.


For the purpose of this document and other policy documents and statements available on www.aussiepet.com.au, the definitions listed below apply, unless otherwise indicated:

'Website' : refers to www.aussiepet.com.au and all pages associated with that URL or domain;

'Agreement' : the set of terms and conditions of use listed here within this document, as well as any other terms and conditions, policies or statements listed on the Website;

'Content' : all materials, including the text, site design, logos, graphics, images, photographs, typefaces and other materials, as well as the selection, assembly and arrangement of such;

'Services' : all actions we take to assist you in purchasing from the Website, including the provision of incidental information or advice;

'we', 'us', 'our' : Aussie Pet Direct Pty Ltd, and associated directors, officers, employees, agents and associated third parties;

'you', 'your' : any persons accessing, connecting to, or purchasing through the Website, or making use of our Content or Services;

'affiliate' : a registered member who has agreed to abide by the terms of our Affiliate Policy. We do not recognise affiliates as representing us in the provision of Content or Services.


All Content contained on the Website is protected by copyright. Copyright ©2004-2011 Aussie Pet Direct Pty Ltd. All Rights Reserved.

Any and all Content on the Website that is viewed, copied, printed or distributed, must be used solely for the purpose of shopping for, or ordering, the products offered. Content may only be used for person, non-commercial purposes and must not be modified in any way. We reserve the right to revoke such authorisation at our discretion. This website may feature Content obtained for use under licence. No such material may be re-used without the original copyright owner?s permission. Any unauthorised use of the Content may violate copyright, intellectual property, and other applicable laws and could result in criminal penalties and/or civil damages.

General Terms & Conditions of Use

By accessing the Website, you agree to the terms and conditions as detailed in the Agreement. Aussie Pet Direct Pty Ltd reserves the right to change the Agreement at any time without notification or consent. You also may be subject to terms and conditions of use that apply when your use affiliate services, third party software, or third party content.

Our failure to exercise or enforce any of our rights or provisions in the Agreement shall not be taken as a waiver of such rights. If any provision in the Agreement is found by a court of relevant jurisdiction to be invalid, you agree that that court should endeavour to give effect to the intentions of both parties as reflected in the Agreement, and all other provisions in the agreement shall remain in effect.

The Agreement is effective even if terminated by either party. We reserve the right to suspend or deny your access to the Website at our sole discretion. You agree that we may terminate your access to the Website without prior notice to you, and you agree that we will not be held liable to you or any third parties for any termination of access to the Website. You are solely responsible for maintaining the confidentiality of your registration and password and are fully responsible for all activities that occur under your registration.


The Website, and any associated Content and Services, provided via any electronic or other communication, is intended for general informational purposes only. Any information provided should not be relied upon as a source of legal, medical, veterinary, or other advice. It is advised that you consult with an appropriate, independent advisor before acting on any information contained within this site. Products available from the Website should only be used after direct consultation with your primary care veterinarian and under their direct supervision.

By using this site you agree that you do so at your own risk. In no event will Aussie Pet Direct Pty Ltd, its directors, officers, agents, or associated parties warrant the accessibility or accuracy of the Website, or accompanying Content or Services. You agree to indemnify us from any claim or demand, including reasonable legal fees, made by you or any third party in relation to or arising out of the Content or Services available through the Website, the information you submit, post or transmit to the Website, your use of the Website, your violation of the Agreement, or violation of the rights of a third party.

Privacy Policy

Aussie Pet Direct Pty Ltd is committed to maintaining the privacy and security of your personal information. For full details of our commitment, please refer to our Privacy Statement.

Order Policy & Conditions

Aussie Pet Direct Pty Ltd reserves the right at any time after the receipt of your order to accept, decline, or vary your order for any reason, regardless of whether or not payment for that order has been received, and without prior notice to you. The receipt of an order confirmation or other notification by you does not necessarily constitute acceptance of your order. Furthermore, we may require additional identification or information before accepting your order.

If a typographical or other error leads to a product being offered at an incorrect price, Aussie Pet Direct Pty Ltd reserves the right to decline any orders for that product.

If a payment has been already been received for an order that is subsequently varied or declined, Aussie Pet Direct Pty Ltd will immediately issue a refund in the amount of the correction. Additional amounts in excess of what you have authorised to be debited will not be charged to your account without your express consent.

In the event that you receive faulty or incorrect product, Aussie Pet Direct Pty Ltd will make all reasonable efforts to rectify the situation to your satisfaction.

Payment Policy & Conditions

Unless otherwise indicated or arranged, products on the Website are listed and invoiced in Australian Dollars (AUD). Any other currency appearing on the site i.e. United States Dollars (USD) is for reference only using an approximate of the exchange rate at the time. In the case that your native currency is not AUD, you should contact your credit card provider to calculate the exact figure to be charged to your account. Additional bank and other charges associated with any payment to/from us are the responsibility of the customer.

We accept most common credit cards, all forms of PayPal payments i.e. eChecks, PayPal cash transfers etc, bank deposits, money orders, and cheques. A payment is only recognised as ?received? when the full amount has been cleared and fully credited to our account. For eChecks, bank deposits, and cheques please allow an appropriate period for clearance. All payments must be denominated in AUD, and in the case of cheques, drawn on an Australian bank.

By placing an order through the Website you agree to allow us to submit limited information to our payment gateways i.e. ANZ eGate and PayPal for the purpose of completing payment. You agree to adhere to all terms and conditions of use required by PayPal. For more information, please visit www.paypal.com.

Shipping & Insurance

Aussie Pet Direct Pty Ltd ships the majority of orders within one business day of receiving cleared payment. If a delay is experienced of more than 72 hours we will take reasonable steps to notify you and receive instructions as to your order.

The majority of orders are shipped via Australia Post (www.auspost.com.au), although we reserve the right to use other delivery methods as deemed appropriate. Delivery guidelines for orders are provided on our site in our Frequently Asked Questions (FAQ).

Shipping charges are calculated based on total value, weight and delivery method, and include insurance. Shipping charges are details within our Frequently Asked Questions (FAQ), and are displayed at 'Checkout' before completion. Insurance and tracking information is the property of Aussie Pet Direct Pty Ltd, and will be provided at our discretion. Insurance is for loss only, but items arriving damaged where a part or whole of the product is unusable will be replaced at our expense.

Aussie Pet Direct Pty Ltd will accept an insurance claim for an order once the order is 7 days overdue based on last day of the delivery guidelines provided by us. We will investigate your order and provide a full refund including shipping charges or replacement (our choice) subsequent to that investigation if we are unable to locate your order via the tracking information. Replacement will only be forwarded to the original address, and insurance claims will not be accepted if the original address information was in error. If you specifically direct us to leave your parcel at the delivery location without signature i.e. if no-one is home, we cannot guarantee delivery in the event that your parcel is stolen or lost, and will not accept an insurance claim for replacement of the order.

In the event that your order arrives after an insurance claim has been paid, amounts equal to the original order price less shipping charges will become payable by you. Insurance claims may not be accepted where an incorrect shipping address has been provided to us, or we are not notified of the issue within 60 days from the order date.

In the case of international orders, please note that any additional import or customs duties and restrictions incurred are the sole responsibility of the customer. If you are concerned about the possibility of any additional charges, please check with your local authority before placing an order. Orders will be sent with correct customs documentation attached.

Return & Refund Policy

Aussie Pet Direct Pty Ltd offers a money-back guarantee on all products provided that goods are returned in a saleable condition, being unused and in the original, undamaged packaging, and that the return procedure listed below is followed. We reserve the right to charge a restocking fee of up to 10% in addition to a reimbursement of actual shipping and insurance charges incurred by us in originally shipping the order (which may be more than the shipping originally charged to the customer). Furthermore, we reserve the right to refuse to accept a returned product if it is received as damaged or incomplete, which can be returned to you at your expense. Due to health and safety concerns we regret that returns of food items cannot be accepted.

To arrange for the return of purchased items you must contact us to obtain a Return Merchandise Authorisation (RMA) as well as our return shipping address. An RMA will only be issued within 10 days of the item being received by you. No responsibility will be taken for items returned without a RMA.

Except in those instances in which we originally shipped damaged or incorrect product, you will be required to pay all shipping costs incurred in returning items. In the case of damaged products, a replacement will be sent at our expense or a proportionate refund issued as per your instructions. We require that all returned items be tracked and insured to prevent loss and sent by airmail or an equivalent service.

Refunds will be provided in the same currency as original billed i.e. AUD. In the event that your native currency is not AUD, you will not hold us liable for any differences in the refund amount to that originally charged due to foreign exchange movements.

Price Match Policy

We will match any genuine Australian competitorís offering on a total basket price basis (including shipping, taxes, and other charges). Please note that we do will not match prices listed on auction, overstock, or coupon based sites, and the product must be identical in terms of expiry date, size and other features. We reserve the right to refuse a price match if the item falls below our cost price.

Governing Law & Jurisdiction

Aussie Pet Direct Pty Ltd is domiciled in the state of Queensland, Commonwealth of Australia. By using this website, you agree that all matters relating to this use will be governed by, and under the jurisdiction of, the statues and laws of the state of Queensland, Commonwealth of Australia. As such, you agree that a court located in Brisbane, in the state of Queensland, Commonwealth of Australia, will deal solely with any action relating to Aussie Pet Direct Pty Ltd, including that arising from the Content or Services provided through the Website. Any reference to legislation on the Website refers to relevant federal or state laws and statues within the Commonwealth of Australia.

By using the Website you confirm that it is legal within your own jurisdiction to view any Content contained on the Website. Furthermore, you confirm that you have accessed this site on your own initiative and are solely responsible for compliance with any laws or statutes applicable to you, including those involving the importation of pet products and medications.

Other Terms & Conditions

The Website contains links to third party websites that are not under the control of Aussie Pet Direct Pty Ltd. We made no warranties or guarantees with respect to the content or services provided by these third party websites.

Links by third parties to the Website are only permitted for approved affiliates. We give no warranties or guarantees with respect to the actions or conduct of our affiliates or other third parties, who are not to be seen as acting on our behalf. You agree to indemnify us from any claim or demand, including reasonable legal fees, made by you or any third party arising out of the actions of an affiliate.

If you have any questions regarding the Agreement, please contact us.


Important: The information provided in this article is for general information only and is subject to change. Always verify the accuracy of the above first with your primary care veterinarian or in the case of a product, by reading packet and prescribing information before administering it to your pet. The specific needs and circumstances of your pet have not been taken into account. Please refer to our Terms & Conditions for further information.

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