Security Information and Updates

Security Information and Updates
Category: Help

Summary: Security information and updates about any security or privacy issues affecting our customers or users of our website.

Security Information & Updates

At Aussie Pet Direct we take customer security very seriously, which is why we document any potential security issues and make this information available to customers.

If you have any questions in relation to the information provided on this page, or any other security questions or concerns, please contact us via security@aussiepet.com.au.

See the information below for the latest security updates.


Security Update 20-09-2011

If you have received ANY UNSOLICITED email signed by Aussie Pet Direct or Dr Chris Wilson it is NOT from us or our vet. A spammer has been using our identity and good name to sign spam emails.

What you should do

If you receive such an email we recommend the following:

Always ensure that:

  • Your antivirus email software is up to date and current.
  • You never respond to unsolicited emails, particularly those containing job offers.
  • If you need to contact us, always contact us via this website (Click the 'Contact Us' link at the top of each page), or phone us Toll-Free (Australia Only) on 1800-287-738.
  • Visit the Australian Government Scam Watch website to learn more about scams.

Security Update 20-09-2011(b)

It has come to our attention that a third party had gained access to one of the company email accounts. Some of our customers who have purchased recently have received the following unsolicited email:


Hello

This is Chris Wilson from Aussie Pet Direct, you have recently made an order on our website. We are recruiting a few people, from our customers for a payment processing team in Australia. The average income is around $1500 per month. Drop me a line if you're interested and available 1 - 2 hours per day.

Regards,

Dr Chris Wilson BVSc GradCertPopH
REGISTERED VETERINARIAN - QLD, AUSTRALIA

AUSSIE PET DIRECT PTY LTD
Registered ABN: 32 112 074 290
PO Box 7293, BRENDALE QLD 4500
AUSTRALIA


What is this?

This is a spam email and is NOT sent by Aussie Pet Direct or Dr Chris Wilson. Delete it immediately, along with any unsolicited emails pretending to be from us. We NEVER send you any unsolicited emails.

Important!

There has been no loss of credit card or other payment details as we do not keep a record of these for privacy and security reasons.

What you should do

If you receive such an email we recommend the following:

Always ensure that:

  • Your antivirus email software is up to date and current.
  • You never respond to unsolicited emails, particularly those containing job offers.
  • If you need to contact us, always contact us via this website (Click the 'Contact Us' link at the top of each page), or phone us Toll-Free (Australia Only) on 1800-287-738.
  • Visit the Australian Government Scam Watch website to learn more about scams.

What are we doing

We have done the following to resolve this at present:

  • Blocked access to the affected email account.
  • Contacted customers which may have been effected or are likely to be to assess the extent of the problem.
  • Opened an investigation of this security issue and a full security review.
  • Updated the security updates page to inform customers of any potential problems.

Security Update 24-09-2011

In the past few days we have been busy contacting our customers to advise them of this security issue.

A full list of spam emails received to date is available here



 

Important: The information provided in this article is for general information only and is subject to change. Always verify the accuracy of the above first with your primary care veterinarian or in the case of a product, by reading packet and prescribing information before administering it to your pet. The specific needs and circumstances of your pet have not been taken into account. Please refer to our Terms & Conditions for further information.


Latest News: New Pet Deals section opened. Save even more and get great bonuses!   See all news...