Shipping and Delivery

Shipping Charges

Shipping costs (AUD$) are listed in the table below. Charge includes insurance against loss during shipping, and we cover you for damage to your items as well. Please refer to our Terms & Conditions for full details of our shipping and insurance policy.

To automatically display the total price including shipping, select your location at the top of this page or log in. Then simply add items to your cart to see the total price plus standard shipping at the top of the page.

Shipping weights listed below refer to the packed weight, which is our estimate of shipped weight for which we are charged by our carrier. This may include a 'cubic weight' component as well as packaging, and may be more than actual physical weight. The packed weight for each item that we use for the shipping calculation is listed in its description.


Shipping Charges - AUSTRALIA *


Up to 500g Standard Shipping: $5.95


Brisbane, Gold Coast

Standard Shipping:

Up to 500g   $5.95
Over 500g   $7.50
FREE shipping if over $200, any weight.

Priority Shipping:

Up to 500g   $8.95
Over 500g   $12.95


Rest of Qld, NSW, ACT, and Victoria

Standard Shipping:

Up to 500g   $5.95
500g - 3kg  $7.50
Over 3kg    $7.50 + $1/kg
FREE shipping if over $200 and under 3kg.

Priority Shipping:

Up to 500g   $8.95
Over 500g   $12.95
Not available for orders over $200 or over 1kg.


SA, WA, Tasmania and NT

Standard Shipping:

Up to 500g   $5.95
500g - 3kg  $8.50
Over 3kg    $7.50 + $2.50/kg
FREE shipping if over $200 and under 3kg.

Priority Shipping:

Up to 500g   $9.90
Over 500g   Calculated at checkout.
Not available for orders over $400 or over 2kg.



Shipping Charges - USA, UK & International *
  
Standard Airmail:Per order charge of $5.00 + $22.00/kg*
  
* shipping cost is based on the sum of packed weights given for each item in the order (which may differ from actual physical weight as this may be based on the cubic weight) and is displayed at checkout.
  

Delivery Guidelines

In the majority of cases, orders are dispatched within 24 hours of receiving cleared payment (excluding weekends). In the event that there is a delay or we are not able to supply a product, you will be contacted for instructions regarding your order.

AUSTRALIA: Typical delivery times for Standard Shipping are 3-7 business days (excluding weekends), with Priority Shipping taking between 1-3 business days for most areas, but can take 3-5 working days for WA or NT addresses.

USA, UK & OTHER: Estimated delivery times for Standard Airmail are 1-3 weeks. A small number of packages 5-10% may take a few extra days.

Delays in delivery are to be expected during the pre- and post- Christmas period (i.e. December-January) due to the postal service experiencing high demand during this period. Postal service delays may add up to a week onto the above delivery guidelines at this time.


What if my order has not arrived?

We base our delivery guidelines above on the time in which we have found 90-95% of packages arrive. The remaining 5-10% may take a few more days particularly if purchased during pre- and post-Christmas period. We usually suggest waiting a few days more to allow for local delivery conditions, but please do not hesitate to contact us if you have any concerns.

 
Latest News: New Pet Deals section opened. Save even more and get great bonuses!   See all news...